Shipping Policy

At COBRA Sales Store, we deliver premium golf equipment with the same precision we put into crafting our clubs. Whether you’re driving for distance or putting for precision, we’ve got your game covered with our seamless shipping and returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

International Shipping

We ship worldwide (excluding Asia and certain remote areas). International customers are responsible for any customs fees, taxes, or import duties that may apply.

Returns & Exchanges

While we’re confident you’ll love your new golf equipment, we understand that sometimes returns are necessary. Our policy is designed to be as straightforward as your perfect swing.

Our Return Promise

• 15-day return window from the date of delivery
• Items must be in original, unused condition with all packaging and tags
• Original shipping costs are non-refundable

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

• Grips (once installed or removed from packaging)
• Shafts that have been cut or customized
• Any item showing signs of use or wear

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you want a refund or exchange

Step 2: Package & Ship

Once approved, you’ll receive return instructions including:

• Return shipping address: 2686 Coleman Avenue, Escondido, CA 92025, USA
• Recommended carrier (we suggest using the original shipping method)
• Any special packaging requirements

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 3: Receive Your Refund or Exchange

Once we receive and inspect your return (typically processed within 3 business days):

• Refunds: Issued to your original payment method within 5-7 business days
• Exchanges: Your replacement item will ship within 1-2 business days

Exchange Policy

Prefer a different club? We’re happy to exchange your item for:

• Another model in our Drivers, Irons, or Putters collections
• Different specifications (flex, loft, etc.) of the same model

Price differences will be refunded or charged accordingly.

International Returns

For customers outside the U.S.:

• All customs forms must clearly mark the package as “Returned Goods” to avoid duties
• Original shipping costs are non-refundable
• Return shipping times may vary based on your location

Damaged or Defective Items

If your golf equipment arrives damaged or defective:

• Contact us immediately at [email protected]
• Include photos of the damage/defect
• We’ll arrange a free return label and expedited replacement

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