At COBRA Sales Store, we stand behind our premium golf equipment just like we stand behind every swing you take. While we’re confident you’ll love your new drivers, irons, or putters, we understand that sometimes equipment needs to be returned or exchanged. Our policy is designed with the same precision we put into crafting our golf clubs.

Our Return Promise

We offer a 15-day return window from the date you receive your order (excluding select items – see below). All returned items must be in original, unused condition with all original packaging and tags.

Important Exceptions:

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Grips (once installed or removed from packaging)
  • Shafts that have been cut or customized
  • Any item showing signs of use or wear

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request – [Your Order Number]” and include:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you want a refund or exchange

Return Request Template:

Subject: Return Request – #12345

Dear COBRA Sales Store Team,

I would like to return/exchange the following item from my order #12345:

Product: [Product Name]

Reason: [Reason for return]

Please advise on next steps for returning this item.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Package & Ship

Once approved, you’ll receive return instructions including:

  • Return shipping address (2686 Coleman Avenue, Escondido, CA 92025, USA)
  • Recommended carrier (we suggest using the original shipping method)
  • Any special packaging requirements

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 3: Receive Your Refund or Exchange

Once we receive and inspect your return (typically processed within 3 business days):

  • Refunds: Will be issued to your original payment method within 5-7 business days
  • Exchanges: Your replacement item will ship within 1-2 business days

Exchange Policy

Prefer a different club? We’re happy to exchange your item for:

  • Another model in our Drivers, Irons, or Putters collections
  • Different specifications (flex, loft, etc.) of the same model

Price differences will be refunded or charged accordingly.

International Returns

For customers outside the U.S.:

  • All customs forms must clearly mark the package as “Returned Goods” to avoid duties
  • Original shipping costs are non-refundable
  • Return shipping times may vary based on your location

Damaged or Defective Items

If your golf equipment arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a free return label and expedited replacement

Still Have Questions?

Our customer service team responds faster than most golfers can fix their slice – typically within 24 hours! Contact us at [email protected].

Last Updated: [Insert Date]