Welcome to the COBRA Sales Store FAQ page! We’ve compiled answers to the most common questions about our premium golf equipment, global shipping, and customer service. Whether you’re upgrading your driver or building a complete set, find the information you need below.
Product Questions
What types of golf clubs does COBRA Sales Store specialize in?
We specialize in high-performance golf equipment including Drivers, Grips, Iron Sets (8pc), Putters, and Shafts. Our products are designed for golfers who demand tour-level quality with game-improvement technology.
Are your clubs suitable for all skill levels?
Absolutely! While our equipment delivers tour-level performance, we design with all golfers in mind. Our game-improvement clubs help players at every level, from weekend warriors to competitive amateurs.
How do I know which clubs are right for my game?
Our California-based team can provide recommendations based on your playing style. Email us at [email protected] with details about your current setup and goals.
Shipping & Delivery
What shipping options do you offer?
We provide two premium shipping methods:
- Express Performance Delivery: $12.95 flat rate via DHL/FedEx (10-15 business days)
- Free Global Fairway Shipping: Free on orders over $50 via EMS (15-25 business days)
Do you ship worldwide?
Yes! We offer global delivery to most countries (excluding select Asian and remote regions). Our team handles all customs documentation for seamless international shipping.
How can I track my order?
You’ll receive real-time tracking updates for your shipment – “track your package like you’d track your shot dispersion”. Tracking information is emailed once your order ships.
Returns & Exchanges
What is your return policy?
We offer a 15-day no-hassle return policy from the delivery date. Your equipment should work as hard as your swing, and if it doesn’t meet your expectations, we’ll make it right.
How do I initiate a return?
Email our team at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions and address any concerns.
Are there any return restrictions?
Clubs must be returned in original, unused condition with all packaging. Custom or special-order items may have different return conditions.
Payment & Security
What payment methods do you accept?
We accept all major payment options: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment security is as important to us as the precision in our club manufacturing.
Do you offer financing options?
Currently, we don’t offer in-house financing, but you may use PayPal Credit or other credit card installment options where available.
Customer Support
How can I contact customer service?
Our California-based team is ready to help at [email protected]. We typically respond within 24 hours.
Where is COBRA Sales Store located?
Our headquarters and warehouse are located at 2686 Coleman Avenue, Escondido, CA 92025 – right in the heart of golf country.
Do you offer custom club fitting or adjustments?
While we don’t currently offer in-person fittings, our team can provide expert recommendations based on your specifications and playing style.
Still Have Questions?
Our team lives to help golfers find their perfect equipment. Email us at [email protected] for personalized assistance with your golf gear needs.
Ready to upgrade your game? Shop now and experience COBRA Sales Store performance delivery!